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FAQs
Here you’ll find a compilation of the most frequently asked questions. If there’s something you want to know which isn’t here, please send an email to hello@formkitchens.com!
General
What is the payment schedule?
What is the perfect-fit guarantee?
What does the 25-Year Manufacturing Warranty cover?
How does the Guaranteed Delivery Date work?
How long does the design process usually take?
Is shipping included in the price?
What type of kitchen styles do you offer?
Can I order FORM cabinetry samples?
Can I visit a FORM studio to see the cabinets?
Where are FORM Kitchens made?
Are FORM cabinets fully assembled?
When is the right time to get started?
Can I get a cost estimate before starting the design process?
Do you provide cabinetry for other rooms?
Who will be my main point of contact during the design process?
What is the FORM project dashboard?
What certifications and business reviews does your company have?
What does the press say about FORM kitchens?
Design process
How does the online kitchen design process work?
Can I customize my kitchen cabinets to any space and layout??
Can I get help with measurements?
How are FORM's 3D visuals different?
Can my designer help me with the total look?
How does it work if I already have a designer / architect
Can I integrate my existing appliances into the design?
Can FORM help me choose appliances?
What happens if I want to change my appliances after the initial design?
Can I integrate smart home technology into my kitchen?
Cabinetry and Countertops
What cabinetry styles and finishes are available?
What type of countertops do you offer?
Can I get a sample of the materials used in my design?
Can I see the cabinets in person?
Do you offer cabinetry for other rooms?
Do you offer different height options or are all cabinets a standard size?
How do I know FORM kitchens are good quality?
Do you incorporate sustainable or eco-friendly materials?
Pricing
How does FORM Kitchens offer better value?
Do you offer any deals or discounts?
Can you design a kitchen to fit my budget?
Can I get a quick ballpark price for my space?
What’s the average price of a FORM kitchen?
Ordering and Shipping
What happens after I pay?
What is a Factory Quoted Delivery Date?
Can I change my order once it is confirmed?
Is shipping included in the price?
What is your typical lead time?
Can I track my order?
Preparing for Installation
Do you provide installation services or do I need to find my own contractor?
Can I install the kitchen myself?
Can you help me brief my installer?
Do you provide guides or resources to help with the installation process?
What type of customer support do you offer during the installation process?
Delivery and Support
How does delivery work?
Will everything arrive at once?
How does scheduling work?
What if we can’t take the order, do you offer storage?
Can I change the delivery address?
Once the order arrives, how do we check it is all here?
What’s the proper way to store the cabinets?
What happens if my order is delayed?
What to do if things arrive damaged?
If I am missing an item, what do I do?
How long does it take to get a replacement item on site?
What if something gets damaged by the installer?
What if I need immediate assistance?
What if there is a discrepancy between the visuals and the installation plans?
If I have a problem, can you come on site?
Can I get a refund if I'm not satisfied with my cabinets?
Book a free 1:1 consultation
Tell us more about your project and learn about FORM. If we are a good fit, the rest of the call will focus on setting the direction for an initial design.
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"We believe that good design improves people's lives. We focus on personalization, performance, and peace of mind."
Danny Soos & Tom Sherman
FORM Co-Founders